A smooth arrival depends less on rushing and more on having the right information ready. Your passport and entry documents come first; your driver meeting details, hotel address and local support contact come next.
Immigration and entry formalities
Follow the signs and instructions provided by airport and immigration staff. Keep documents organised and answer official questions accurately.
Visa eligibility and document requirements depend on nationality and trip circumstances. Verify current requirements before departure through official Burundi channels.
Baggage and customs
Collect every checked bag before leaving the baggage area and keep the airline baggage receipt. If a bag is missing or damaged, report it to the relevant airline representative before leaving the airport.
Declare items when required and follow the instructions of customs officers. Your transfer driver cannot enter controlled passenger areas.
Meeting your driver
Continue to the public arrivals area and look for the agreed passenger name. A legitimate pickup should match the name, destination and service in your confirmation.
If you cannot find the driver, stay in a visible public area and contact the confirmed support number. Avoid accepting unsolicited replacement offers.
- Check the welcome sign
- Confirm the destination
- Count bags before loading
- Keep the support number ready
Your first hour in Burundi
The driver will confirm the destination and take the most practical route. Ask before requesting an extra stop, because a standard airport transfer is priced for the agreed journey.
For a first visit, use the drive to confirm practical matters such as hotel access, local communication and your next scheduled pickup.
Frequently asked questions
Can the driver meet me before immigration?
No. Drivers normally meet passengers in the public arrivals area after immigration, baggage and customs.
What if my flight is delayed?
Provide the complete flight number and share material changes when possible. The team coordinates the pickup around the available flight information.
What if my baggage does not arrive?
Report it to the airline before leaving the controlled baggage area, then update your driver or support contact.